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  • Contact: (469) 740-9326

Privacy Policy

Privacy Policy

Effective Date: 02/24/2026

Explore Your Faith (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Explore Your Faith does not share customer opt-in information, including phone numbers and SMS consent data, with any third parties or affiliates for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and are used solely for delivering services requested by the user.

  1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Travel preferences and registration details
  • Payment information (when applicable)
  • Communication preferences and opt-in records (including timestamps)

Non-Personal Information:

  • IP address
  • Browser type and device information
  • Website usage data and analytics
  • Cookies and tracking technologies
  1. How We Use Your Information

We use your information to:

  • Process pilgrimage registrations and bookings
  • Communicate updates related to your trip or information sessions
  • Provide customer support
  • Send reminders, updates, and promotional communications (only if consent is given)
  • Maintain records of your communication preferences and consent
  1. SMS Messaging & Compliance

By providing your phone number and explicitly opting in through our website or forms, you agree to receive SMS messages from Explore Your Faith.

Opt-In & Consent:

  • SMS consent is collected through forms with a dedicated checkbox
  • Consent is not a condition of purchase
  • We maintain records of opt-in actions, including timestamps

Message Types:

  • Information session reminders
  • Pilgrimage updates
  • Registration confirmations
  • Customer support communications
  • Promotional messages (only if consented)

Opt-Out:

  • You may opt out at any time by replying STOP
  • You will receive a confirmation message and no further messages will be sent

Support:

  • Reply HELP for assistance

Message Frequency & Fees:

  • Message frequency may vary
  • Message and data rates may apply
  1. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers:

  • Payment processors
  • CRM and messaging platforms
  • Service providers required to operate our business

All such providers are required to maintain confidentiality and use data only for operational purposes.

Important:
 No mobile information or SMS consent data will be shared with third parties for marketing purposes.

  1. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Secure systems and access controls
  • Data encryption where applicable
  • Ongoing monitoring and updates

However, no system is completely secure.

  1. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze user behavior
  • Enhance user experience

You may disable cookies through your browser settings.

  1. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Maintain business records
  1. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Opt out of marketing communications
  • Withdraw consent at any time
  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

  1. Contact Us

Explore Your Faith
Email : admin@eyfaith.org
Phone Number :(469) 740-9326

Frequently Asked Questions (FAQ)

What types of pilgrimages does Explore Your Faith offer?

Explore Your Faith organizes pilgrimages to iconic Catholic destinations, including Rome, Spain, Lourdes, Montserrat, and Israel. Each journey is designed to provide a profound spiritual experience with visits to sacred sites, daily Mass, and moments of reflection.

Yes, most of our packages include international flights from major cities. We also offer land-only options for those who prefer to book their flights independently.

Our packages include:

  • Accommodations in selected hotels
  • Ground transportation
  • Breakfast and dinner
  • Guided tours
  • Entrance fees to historical and religious sites
  • Tourist guide
  • Daily Mass

The following items are not included:

  • Travel insurance
  • Lunch
  • Tips for guides, drivers, and hotel staff
  • Personal expenses (souvenirs, extra snacks, etc.)

The following items are not included:

  • Travel insurance
  • Lunch
  • Tips for guides, drivers, and hotel staff
  • Personal expenses (souvenirs, extra snacks, etc.)

It depends on your nationality and the destination. Most U.S. citizens can enter the European Union and Israel without a visa for short stays. We recommend checking with the respective embassy before traveling.

Our pilgrimages typically involve daily walking and visits to sites with uneven terrain or stairs. Pilgrims should have a reasonable level of physical fitness. If you have special needs, please contact us before booking.

You can reserve your spot through our website, by phone, or by contacting us via email. A deposit is required, and full payment must be completed by the deadline specified in each package.

We understand that unexpected situations can arise. Our cancellation policy varies depending on the package and the timing of the cancellation. We strongly recommend purchasing travel insurance for added protection.

Yes, our pilgrimages are led by a Catholic priest who celebrates daily Mass and offers spiritual reflections throughout the journey.

Payment Methods

Zelle Payment: (469) 417-9797 (Explore your Faith / Cesar Herrera)

Check Payment: You can send it to the following address: 511 East John Carpenter Freeway, Suite 500 Irving, Texas 75062

Terms & Conditions

 Terms and Conditions 

Deposit and Registration

A non-refundable deposit defined by each pilgrimage is required at the time of booking with a completed registration form. By submitting the registration form, you are accepting Explore Your Faith’s terms and conditions. Your reservation will be confirmed subject to availability at the time of request. The deposit will be applied to the land tour portion only.

Payment

Final payment is due 60 days prior to the departure date. If a booking is made within 60 days of departure, full payment is required at the time of booking (pending availability).

​Form of Payment

Payment preference is direct deposit, Zell and/or check. We accept credit cards with a 3.5% extra fee. Returned checks will incur a USD $100 service fee.

Price Guarantee

Rates are per person and are based on double or twin occupancy and are as per each program’s inclusions. All prices are shown in U.S. dollars. The advertised price is based on a minimum of 20 participants. Explore Your Faith reserves the right to alter prices at any time prior to departure and without prior notice if the minimum number of participants is not reached or if circumstances warrant and/or cancel the trip.

Prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure. Changes that may affect the published price include any devaluation or revaluation of currencies, changes in air taxes/fuel surcharges, and program changes due to factors beyond the control of the tour operator.

Exclusions

Items of a personal nature, such as telephone calls, tips, mini bar, laundry, beverages, room service, souvenirs, and optional activities, are not included. These extra items will be billed to you before leaving the hotel or restaurant. Insurance, portage at airports, excess baggage fees, and passport or visa fees are excluded from the published price as well.

​Travel Insurance

Explore Your Faith strongly recommends each passenger validate and acquire medical and travel insurance with coverage for the countries we will visit. Travel insurance is optional and is not included in the tour price. Most cancellation penalties may be avoided by obtaining the “Worldwide Trip Protector” in addition to basic travel insurance coverage. Insurance premiums are non-refundable.

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Passports, Visas, and Documents

A valid U.S. passport is required. Passports must be valid at least six months after the return date. For all other nationalities, please consult the country’s consulate. When and if a visa is required, it is the passenger’s responsibility to obtain one. Cancellations due to lack of appropriate documents will incur the usual penalties.

Cancellation

Once the non-refundable deposit or full payment has been made, cancellations will only be accepted in writing (mail, fax, or email). Cancellation terms will be applied based on the date that the written cancellation is received. In addition to the registration non-refundable deposit, the following charges apply if a cancellation is made before departure (per person of total tour price):

Time Frame

Charges per Person of Total Tour Price

60 – 46 days prior to departure

25%

45 – 31 days prior to departure

50%

30 days – day of departure / no show

100% (No refund)

Additionally, once airplane tickets are issued, the ticket value is non-refundable. No changes of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or illness. There are no refunds for unused land services such as transfers, sightseeing, meals, hotel accommodations, entrance fees, or any other unused services included in the itinerary.

​Hotel Accommodations

Hotel accommodations will be provided in accordance with the itinerary or similar. Explore Your Faith reserves the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard twin-bedded rooms with private facilities. Special requests such as bed types, smoking preference, and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple rooms consist of standard twin beds plus a sofa/folding bed or cot for the third person. The number of persons accommodated does not dictate the room size. Hotel check-in time is 3:00 p.m. and check-out time is at 12:00 p.m.

Roommate Assignments

Roommates will be assigned according to the information provided on the registration form. For single travelers who do not wish to pay for a single room, we reserve the right to assign a roommate, and we will inform you of your roommate details prior to departure. All roommate requirements must be mutual.

Meals

Meals offered are specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated.

Tour Itinerary

Explore Your Faith and the suppliers contracted for services reserve the right to modify and/or change the sequence of the itinerary due to unforeseen circumstances, safety, security, and comfort of the passenger.

Airfare (if applicable)

Most airline tickets are non-refundable and have penalties for changes once tickets have been issued. Airline tickets are issued with the schedule/itinerary valid at the time of ticketing. It is recommended that passengers reconfirm their airline flights at least 72 hours prior to departure in the event of schedule changes. Explore Your Faith is not liable for missed flights due to schedule changes once airline tickets have been issued.

Arrival / Departure Time

Two transfers will be offered from/to the airport at the time of arrival and departure. If the passenger is making his/her own flight plans and they deviate from the arrival and/or departure dates and times stated in the itinerary, he/she will not be able to receive the transfer service. The passenger may request a transfer service, and the cost will be added to the invoice.

Luggage and Personal Property

It is the passenger’s responsibility to check the specific airline policy of liability for loss, damage, or delay of checked baggage, as well as the maximum allowance of weight per bag and number of checked or carry-on bags permitted at no cost and additional charges imposed by the airlines for excess baggage. Luggage and personal property loss or damages must be reported to the airline or ground transportation company at the destination. Explore Your Faith does not accept liability for loss or damage of luggage or personal property.

Health Requirements

Travelers must be medically and physically fit for this pilgrimage. This tour requires significant walking, as motor coaches are not permitted to pick up and drop off in front of major attractions. The tour is not wheelchair accessible. Any special medical conditions or equipment must be advised in writing, for evaluation of feasibility, at the time of making your reservation.

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Participation

Explore Your Faith and the suppliers contracted for services reserve the right to refuse to accept or retain any person whose behavior is deemed likely to affect the smooth operations of a tour, or adversely affect the enjoyment or safety of other passengers. Explore Your Faith, its agents, and suppliers shall be under no liability to any such person for refund, compensation, repatriation, or any other matters arising.

Young Travelers (if applicable)

Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the duration of the trip.​

Safety

Please be aware that during your participation in pilgrimages operated by Explore Your Faith and its service providers, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in underdeveloped areas; travel by boat, train, automobile, motor coach, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Explore Your Faith will not have liability regarding the provision of medical care or the adequacy of any care that may be rendered. While Explore Your Faith will try to ensure that adequate measures are taken, by agreeing to participate in a pilgrimage and/or optional excursions, you agree that you will hold Explore Your Faith harmless regarding any provision of medical care or the adequacy of any care rendered. Explore Your Faith is not responsible for risks and dangers that may arise beyond its control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Explore Your Faith harmless for such.

Responsibility

Explore Your Faith does not own or operate any entity which provides goods or services for your trip, including, for example, lodging facilities, transportation companies, sightseeing establishments, food service providers, etc. As a result, Explore Your Faith is not responsible for any negligent or willful act or failure to act of any such person or any third party not under its control. Explore Your Faith shall not be responsible for any injuries, death, damage, delay, or loss caused to participants as a result of social or labor unrest, mechanical or construction difficulties, hotel, airline, or other overbooking, health or disease issues, terrorist or criminal activity of any kind, acts of God, weather, local laws or regulations, or any other actions and/or omissions outside Explore Your Faith’s direct control. Participants voluntarily assume all such risks. Explore Your Faith acts as a tour operator, and you acknowledge that you are aware that political instability or regional conflicts may occur in some areas traveled. Explore Your Faith cannot be held responsible for injuries or damages resulting from such instability or conflicts.

The suppliers providing transportation, sightseeing arrangements, and hotel accommodations for the tour programs are independent contractors and are not agents or employees of Explore Your Faith. By utilizing the service of these suppliers, you agree that Explore Your Faith will not be liable for any accident, loss, injury, or damage to you or those traveling with you in connection with any accommodations, transportation, or any other services resulting directly or indirectly from any occurrences or conditions beyond its control, including: defects in vehicles, breakdown in equipment, thefts, delay, or cancellation of or changes in itinerary for any act, omission, or event during the time you are on the vehicle or aircraft. Explore Your Faith is not responsible for the late arrival of passengers at airports or lodging due to inclement weather, nor are they to be held liable for payment or any refund for unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries.

Explore Your Faith reserves the right to make changes to the itinerary or cancel a pilgrimage at any time whenever it deems it necessary for the comfort, convenience, and safety of the pilgrim participants. If a cancellation or change occurs, Explore Your Faith will do whatever is within its control to minimize any negative impact.